RETURN POLICY
1. 30 Days Return Guaranteed: Items can be returned within 30 days of receipt of delivery. Shipping charge may apply. Pre-orders and customized orders can only be returned within 30 days only in case of product defect.
2. Damage: Any merchandise received damaged must be reported within a maximum period of 5 days following the receipt of the merchandise, to the attention of customer service: customer.usa@decoraport.com. Picture or video proof will be required.
3. Claims: The claim limit is the total order value.
Exclusions
Some products are non-refundable and non-exchangeable.
- Open box products
- Customized products
- Clearance or final sale merchandise
Customer Service
